Template to review before publishing. Replace every
[HIGHLIGHTED] placeholder with your real
details, and have it checked against the privacy laws that apply to your
business and users.
This Privacy Policy explains how [LEGAL BUSINESS NAME]
("we", "us") collects, uses, and protects information when you use the
V-CRM application and the website at vcrm.vaibwork.com (together, the
"Service"). By using the Service you agree to this policy.
Information We Collect
Account information — the phone number, email address, and password you use to register and sign in. Passwords are stored only in a securely hashed form.
Business data you enter — client and contact details (names, phone numbers, email addresses, company names, notes), quotations, invoices, expenses, and banking records you create in the Service.
WhatsApp integration data — when you connect a WhatsApp Business account, we process your access credentials and the conversations, messages, templates, campaigns, and leads handled through that integration.
Technical data — basic information such as device type and log data needed to operate and secure the Service.
How We Use Information
To provide the CRM features — managing clients, generating quotes and invoices, tracking expenses and banking, and sending documents.
To send documents and messages on your behalf by email and WhatsApp when you choose to.
To authenticate you, keep your account secure, and operate and improve the Service.
Third-Party Services
We share data with service providers only as needed to run the Service:
Twilio — to send SMS and WhatsApp messages.
Email delivery provider — to send invoices, quotes, and notifications by email.
Hosting provider (Railway) — to host the application and database.
WhatsApp / Meta — when you use the WhatsApp Business integration.
We do not sell your personal information.
Data Security
The Service is served over encrypted HTTPS connections, passwords are
hashed, and access requires authentication. No method of transmission or
storage is completely secure, but we take reasonable measures to protect
your information.
Data Retention
We keep your data for as long as your account is active. When you delete
your account, your CRM data and the connected WhatsApp account data are
permanently removed, as described below.
Your Rights
Access and correction — you can view and edit your data at any time within the app.
Deletion — you can permanently delete your account and all associated CRM and WhatsApp data from the app's settings. This action is irreversible.
To make any other request about your data, contact us using the details below.
Children's Privacy
The Service is a business tool and is not directed to children under 13
(or the minimum age in your jurisdiction). We do not knowingly collect
data from children.
Changes to This Policy
We may update this policy from time to time. Material changes will be
reflected by updating the "Last updated" date above.
Contact Us
Questions about this policy or your data? Contact us at
[CONTACT EMAIL]
— [LEGAL BUSINESS NAME],
[BUSINESS ADDRESS / COUNTRY].